DX

I was honored to be interviewed by Brittany Arthur on the Business Karaoke Podcast Ep. 18: E-Commerce, Digital Transformation & New Business Opportunities in a Post COVID Economy. From the show notes: In this episode, we sit down with Evan Burkosky and take an anecdotal approach to exploring the evolution of e-Commerce and digital transformation in Japan. Evan is the Japan country manager for Dynamic Yield, where he channels 2 decades of e-commerce insights to improving the customer experience (CX) by digitalizing the internationally renowned customer service concept of Omotenashi. We begin the conversation with a very candid recap of entrepreneurship and learn about Evan’s experience as being one of […]